TwelveStone Health Partners supports the transition from acute to post-acute care environments and the journey from sickness to health. We are currently licensed in 50 states. Our focused is on the medication needs of patients with chronic, complex and rare conditions. For more than 35 years, TwelveStone Health has been dedicated to finding new ways to deliver care designed around the patient.

The TwelveStone Information Technology Team is committed to providing exceptional technical support to our staff and patients. Our team culture is supportive and collaborates openly together.

This position is responsible for providing technical assistance and support related to computer systems, hardware/software, printers, phones, fax software, business applications, and other systems and devices. Responds to queries and helpdesk tickets, isolates problems, and determines and implements solution.

Essential Duties:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries and helpdesk tickets either on Teams, txt, email, in person or over the phone.
• Install, modify, and repair computer hardware and software, runs diagnostic programs to resolve problems or research best practice guides and KB articles, Install computer peripherals for users.
• Log and input trouble tickets to analyze and track service response and problems and run reports to determine malfunctions that continue to occur. Direct unresolved issues to the next level of support personnel.
• New employee setup and orientation (based on hiring needs).
• Follow up to ensure issue has been resolved and gather feedback about computer usage/outages.
• Improve level of service by conducting and maintaining daily checks of computer systems, providing problem resolution or forwarding inquiries as appropriate.
• Respond to and address facilities maintenance request involving 3rd party vendors.
• Other duties as assigned.

Minimum Qualifications:

Education: Associate’s degree in Computer Science, Information Systems, related field, or equivalent combination of education and experience required. Bachelor’s degree preferred.

Experience: 1-3 years of experience as a help desk technician or other technical customer support role. Must be tech savvy and possess a working knowledge of MS Office, office automation products, databases, remote control, computer systems, mobile devices and other tech products.

Functional Competencies: Organization, prioritization, problem solving, critical thinking, innovative, initiative, analytical, time management, written and verbal communication, cooperation, collaboration, teamwork, attention to detail.